30-Days Money Back Guarantee Program

If you are not happy with your purchase and wish to return an item, Alpha White offers a full refund within 30 days from receiving your parcel. Kindly noted that purchased item must be returned in original condition, including packaging.

 

To be eligible for this program

these steps must be taken

  1. On the day that your order is received, kindly take a picture of the products inside the package, and email our customer service at service@alpha-white.com with subject “30 Days Money Back Guarantee” and personal details. Name: Order No:
  2. You must at least complete one full treatment of 14 days. Where the user should be using the product each day for 14 days.
  3. Pictures must be provided as proof.

 

Pictures:
  • Teeth condition each day after treatment (14days)
  • Comparing your teeth with the teeth shading
*Date and time stamp must be included in all pictures provided

Kindly Notice That

    1. If your application does not meet our return criteria, our customer service has the rights to reject your request. Incomplete or illegible claims will not be refunded.
    2. Once approved, we will refund you the net purchase price (at the time of order), once the product has been returned to our warehouse.
    3. Customer will be responsible for the delivery cost of the whole return process.
    Refund process If all steps are followed, our customer service will initiate a refund transfer to the customer. The refund process will take around 2 weeks.

    Cart

    No more products available for purchase

    Your cart is currently empty.