Warranty Policy
Did you receive a damaged/malfunctioning/wrong product? Simply not satisfied with your order?
Alpha White offers a 365 days warranty for Multifunction Teeth Whitening Device.
Alpha White offers a 90 days warranty for Smart Sonic⁺ Electric Toothbrush.
Please contact our Customer Support team to start the warranty claim process. Claim procedures:
Please request for a warranty claim by emailing us at service@alpha-white.com with an email header of “Warranty Claim”. You have to include the following details in the email:
- Order number & Date of purchase
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
Once the Alpha White Customer Support Team receives your request for a warranty claim, we will contact you within 3 business days for further information.
Please note: If the warranty claim was approved, we will only send a new device without whitening gel and toothpaste in 14 business days . Kindly noted that we will only make an exchange for faulty product , refund is not acceptable.
Let customers speak for us
A great product that can whiten teeth in home, very satisfied with the final result, highly recommended to people who drinks coffee regularly.
This whitening device no need to use cable so is very convenience
The whitening function is wonderful, and its brushing mode also very useful
good product, good service and fast delivery.very worthwhile compared to dental clinic services
Nice and cool! A great product to make me looks better and more confident.
Awesome product, the result is quite impressive, it only took 12 days to make a big different
效果很明显，牙齿有变白很多。之前会定时去Dental Clinic美白的，可是价格比较高，现在用Alpha White效果也不错，也比较便宜，很值得
It does not cause sensitivity or pain AT ALL ! The result is so good , love it so much!!!
Awesome and impressive to get such result without going to clinic.
good price and good product! I get my satisfied whitening result in 15 days ( no pain at all hahaha )
已经用了几个星期才来评论的，牙齿确实有变白。客服服务也很好，是很棒的商家。另外参与他们的抽奖活动抽到电动牙刷送给男朋友了，他给的反应是说还不错用啦
Quality product and fast deliver. Pre-order price also very cantik