Did you receive a damaged/malfunctioning/wrong product? Simply not satisfied with your order?
Alpha White offers a 365 days warranty for Multifunction Teeth Whitening Device.
Alpha White offers a 90 days warranty for Smart Sonic⁺ Electric Toothbrush.
Please contact our Customer Support team to start the warranty claim process. Claim procedures:
Please request for a warranty claim by emailing us at firstname.lastname@example.org with an email header of “Warranty Claim”. You have to include the following details in the email:
- Order number & Date of purchase
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
Once the Alpha White Customer Support Team receives your request for a warranty claim, we will contact you within 3 business days for further information.
Please note: If the warranty claim was approved, we will only send a new device without whitening gel and toothpaste in 14 business days . Kindly noted that we will only make an exchange for faulty product , refund is not acceptable.