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Warranty Policy

Did you receive a damaged/malfunctioning/wrong product? Simply not satisfied with your order?
Alpha White offers a 365 days warranty for Multifunction Teeth Whitening Device.
Alpha White offers a 90 days warranty for  Smart Sonic⁺ Electric Toothbrush.

Please contact our Customer Support team to start the warranty claim process. Claim procedures:

Please request for a warranty claim by emailing us at with an email header of “Warranty Claim”. You have to include the following details in the email:

  • Order number & Date of purchase
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

Once the Alpha White Customer Support Team receives your request for a warranty claim, we will contact you within 3 business days for further information.

Please note: If the warranty claim was approved, we will only send a new device without whitening gel and toothpaste in 14 business days . Kindly noted that we will only make an exchange for faulty product , refund is not acceptable.


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