This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

FLASH SALES Up To RM90 OFF While Pay With Atome Limit For 50 Pcs Only

Warranty Policy

Did you receive a damaged/malfunctioning/wrong product? Simply not satisfied with your order?
Alpha White offers a 365 days warranty for Multifunction Teeth Whitening Device.
Alpha White offers a 90 days warranty for  Smart Sonic⁺ Electric Toothbrush.

Please contact our Customer Support team to start the warranty claim process. Claim procedures:

Please request for a warranty claim by emailing us at service@alpha-white.com with an email header of “Warranty Claim”. You have to include the following details in the email:

  • Order number & Date of purchase
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

Once the Alpha White Customer Support Team receives your request for a warranty claim, we will contact you within 3 business days for further information.

Please note: If the warranty claim was approved, we will only send a new device without whitening gel and toothpaste in 14 business days . Kindly noted that we will only make an exchange for faulty product , refund is not acceptable.

Cart

No more products available for purchase

Your cart is currently empty.